These Terms and Conditions ("Terms") govern your access to and use of the Sosayty mobile application, website (www.sosayty.com), and related services (collectively, the "Services" or "Sosayty"), owned and operated by HasX Labs Pvt. Ltd. ("Company", "we", "us", "our"), a company registered in India with its registered office in Ahmedabad, Gujarat, India.
By downloading, registering for, or using Sosayty — whether as a resident, owner, tenant, society committee member/administrator, or authorized staff (collectively, "User", "you") — you agree to be bound by these Terms. If you do not agree, you must not access or use the Services.
1. Description of Services
Sosayty is a society management platform that enables housing societies and their residents to, among other things:
- Generate, view, and pay maintenance bills;
- Raise, track, and resolve complaints/tickets;
- Log and approve visitor entries (including OTP-based gate access);
- Maintain a searchable resident directory and vehicle records;
- Send and receive notices, announcements, and polls; and
- Manage multi-block society configurations.
Sosayty acts as a technology platform connecting residents and society committees. Unless expressly stated, Sosayty is not a party to, and does not guarantee, any transaction, dispute, or arrangement between a resident and their society, or between residents themselves.
2. Eligibility and Account Registration
2.1 You must be at least 18 years old and legally competent to enter into a contract under Indian law to register for an account.
2.2 You must provide accurate, current, and complete information during registration and keep it updated. Society administrators are responsible for the accuracy of society, flat, and member data they input or import during onboarding.
2.3 You are responsible for maintaining the confidentiality of your login credentials (including OTPs) and for all activities that occur under your account. Notify us immediately at support@hasxlabs.com if you suspect unauthorized access.
2.4 Accounts are personal to the registered user (resident, admin, or staff) and may not be transferred, sold, or shared, except where a society administrator reassigns roles as part of normal society management.
3. Roles and Responsibilities
3.1 Residents
Residents may view their society's information, pay maintenance bills, raise complaints, approve visitors, and access the directory as permitted by their society administrator. Residents are responsible for the accuracy of information they submit (e.g., vehicle details, family members, complaint descriptions).
3.2 Society Administrators / Committee
Society committees/administrators are responsible for:
- Accurately configuring blocks, flats, maintenance rules, and billing cycles;
- Managing resident onboarding, role permissions, and directory visibility settings;
- Reviewing and resolving complaints assigned to staff;
- Ensuring that any cash/cheque payments recorded on behalf of residents are accurately reflected in the system.
Society administrators act as the data controller for their society's records within the platform, and HasX Labs Pvt. Ltd. acts as a service provider/data processor facilitating that management, except where the Company independently controls data as described in the Privacy Policy.
3.3 Security Staff (Watchmen)
Staff accounts used for visitor logging are provided by the society administrator and must only be used for legitimate visitor management purposes.
4. Payments
4.1 Maintenance Payments: Sosayty facilitates maintenance bill payments via UPI deep-links and supported payment gateways. Payments made by residents are directed to the respective society's designated bank account and are not collected, held, or controlled by HasX Labs Pvt. Ltd. Sosayty is not a payment aggregator or custodian of resident funds; it merely provides the technical means to initiate and record payment.
4.2 Subscription Fees: Societies (not individual residents) are charged a per-flat subscription fee for use of Sosayty, which may include onboarding, payment gateway facilitation, and support, as agreed at the time of onboarding or renewal. Applicable fees, billing cycles, and payment terms will be communicated to the society administrator/committee separately (e.g., via quotation, invoice, or order confirmation) and form part of these Terms by reference.
4.3 Manual Payments: Society administrators may record cash or cheque payments made offline by residents. Sosayty is not responsible for verifying the physical receipt of such payments; this remains the responsibility of the society committee.
4.4 Taxes: All fees are exclusive of applicable taxes (including GST), unless stated otherwise, and such taxes shall be borne by the paying party as required by law.
4.5 For cancellation and refund terms, please refer to our Refund Policy.
5. Acceptable Use
You agree not to:
- Use the Services for any unlawful, fraudulent, or harmful purpose;
- Upload false, misleading, defamatory, or abusive content (including in complaints, notices, or profile information);
- Attempt to gain unauthorized access to another resident's, society's, or administrator's data or account;
- Misuse the visitor/OTP system to bypass security or grant unauthorized entry;
- Reverse-engineer, decompile, scrape, or attempt to extract the source code or underlying data structures of the Services;
- Use the Services to send spam, malware, or unsolicited communications;
- Interfere with or disrupt the integrity or performance of the Services.
We reserve the right to suspend or terminate accounts that violate these Terms, with or without notice, particularly where necessary to protect the security or integrity of the Services or other users.
6. Content and Data Ownership
6.1 Society-specific data (e.g., resident lists, billing records, complaint history) belongs to the respective society/committee that created or authorized its entry, subject to HasX Labs Pvt. Ltd.'s right to process such data to provide the Services, as described in the Privacy Policy.
6.2 You retain ownership of content you submit (e.g., complaint photos, profile pictures) but grant HasX Labs Pvt. Ltd. a limited, non-exclusive license to use, host, and display such content solely to provide the Services.
6.3 The Sosayty name, logo, app design, and underlying software are the intellectual property of HasX Labs Pvt. Ltd. and may not be copied, reproduced, or used without prior written permission.
7. Third-Party Services
Sosayty integrates with third-party UPI apps and payment gateways to facilitate payments. Your use of such third-party services is subject to their respective terms and privacy policies. HasX Labs Pvt. Ltd. is not responsible for the acts, omissions, availability, or performance of these third-party services.
8. Disclaimers
8.1 The Services are provided on an "as is" and "as available" basis. We do not guarantee that the Services will be uninterrupted, error-free, or free from bugs or security vulnerabilities, though we take reasonable steps to maintain quality and security.
8.2 Sosayty facilitates communication and record-keeping between residents and societies but does not adjudicate disputes regarding society governance, maintenance charges, complaint outcomes, or visitor-related incidents. Any such disputes must be resolved between the concerned parties (residents and their society committee), in accordance with the society's own bye-laws and applicable law (including the applicable Co-operative Societies Act / Apartment Ownership laws, as relevant).
8.3 We do not guarantee the accuracy of information entered by society administrators, residents, or staff, and are not liable for consequences arising from incorrect or incomplete data entry by users.
9. Limitation of Liability
To the maximum extent permitted by applicable law, HasX Labs Pvt. Ltd., its directors, officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, revenue, or goodwill, arising out of or in connection with your use of (or inability to use) the Services, including but not limited to disputes over maintenance amounts, visitor incidents, or complaint outcomes. Our aggregate liability for any claim arising from these Terms or the Services shall not exceed the subscription fee paid by the relevant society to HasX Labs Pvt. Ltd. for the three (3) months preceding the event giving rise to the claim.
10. Indemnity
You agree to indemnify and hold harmless HasX Labs Pvt. Ltd. and its officers, directors, and employees from any claims, damages, liabilities, or expenses (including reasonable legal fees) arising from your violation of these Terms, misuse of the Services, or infringement of any third-party rights.
11. Suspension and Termination
11.1 We may suspend or terminate your access to the Services, in whole or in part, for violation of these Terms, non-payment of subscription fees by the society, prolonged inactivity, or as required by law.
11.2 Society administrators may deactivate a resident's account (e.g., upon move-out) or reassign roles as part of routine society management.
11.3 Upon termination, your right to use the Services will immediately cease. Certain data may be retained as described in the Privacy Policy and Section 5 of these Terms (billing/record-keeping obligations).
12. Modifications to the Services and Terms
We may update, modify, or discontinue features of the Services at any time. We may also revise these Terms periodically; material changes will be communicated via the app, email, or SMS. Continued use of the Services after such changes constitutes your acceptance of the revised Terms.
13. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of India. Subject to applicable law, any disputes arising out of or in connection with these Terms or the Services shall be subject to the exclusive jurisdiction of the competent courts at Ahmedabad, Gujarat, India.
14. Contact Us
For questions about these Terms, please contact: